Support
We’re here to help.
Contact Travon support for help with trips, uploads, subscriptions, or data requests. We typically reply within 1–2 business days.
Uploads
Subscriptions
Account
Data deletion
Contact
Email: [email protected]
Include: device type (Android/iOS), app version, and a short description.
Tip: screenshots help a lot.
FAQ
Quick answers to the most common questions.
I shared a PDF/ticket — where do I find it?
Open your trip → look for the attached item or booking entry.
If it’s still processing, refresh the trip after a moment.
The upload failed. What can I try?
Check your connection, try again, or upload a smaller file.
If the issue persists, email support with the file type and approximate size.
Subscription issues (trial, renewal, plan change)
Subscriptions are managed by Google Play / App Store.
If your status looks outdated, restart the app and check again.
If it still doesn’t update, contact support.
How do I delete my account or my data?
Email [email protected]
with “Data Deletion Request” in the subject, and we’ll guide you through it.
Can I collaborate with others on a trip?
Yes — invite collaborators inside a trip. If someone can’t join, make sure they’re signed in and on the latest app version.
Still stuck?
Email us at [email protected].
What to include
Device (Android/iOS), app version, what you expected, what happened, and any screenshots.